Deposits are non-refundable.
Please be aware that Catherines chair covers will only supply goods that have been paid for prior to the event taking place.
It is the clients responsibility to inform Catherines of any changes at least 4 weeks prior to the event.This includes additional items and colour changes.
It is the clients responsibility to make sure the venue supplies chairs which are compatable with Catherines covers.(Please check our Gallery for measurements and photographs.)
If we agree to an early set up time,and it suddenly and without sufficient warning changes,we cannot guarantee that other commitments will allow us to arrive at that time.So please ensure if we're to set-up at eg/ 8am,that it doesn't suddenly change to 10am,because we may have another wedding to dress at that time.It is the clients responsibility to agree times with the venue before booking with us.We can't guarantee attention to detail if we arrive late due to time changes,although we always try our very best.
Catherines chair covers will not refund customers on the basis of any of the afore mentioned.
Catherines will always do their very best to help their customers and subject to company discretion are willing to make various changes for the customer,providing the changes are in place atleast one week prior to the event taking place and payment is made in full atleast one week prior to the event.
We require a £100.00 security bond which can be paid in cash or by card.
The bond will be returned if items are all returned in an acceptable condition up to 7 days after the event.
In the event that any covers or sashes are soiled or torn and have to be thrown away or are lost/stolen,the following charges will apply:
Sashes = £1.50 each
Chair Covers = £6.00 each
Ostrich Feather = £6.00 each
All Vases = £40.00
Topiery tree planters = £25.00
Topiery trees = £25.00
Mirrors = £8.00
Tea lights = £1.00
Table number stands = £10.00
Table planner stand = £20.00
ITEMS ARE FOR ''HIRE'',THEREFORE ANY DAMAGED GOODS OR LOST/STOLEN ITEMS WILL BE DEDUCTED FROM THE SECURITY BOND.